Legal

Terms of Service

Effective 26 August 2026

These terms apply when you use the Cafe Deli - Manso app to order food from us. By creating an account or placing an order you agree to them.

1. Who we are

The app and the restaurant are operated by Cafe Delicioso, of KNUST, Ghana. In these terms “we” and “us” mean that company, and “you” means the person using the app.

2. Your account

You need an account to place an order. You can browse the menu without one.
You sign in with your mobile phone number and a one-time code. Keep access to that number secure — anyone who can receive your codes can use your account.
You must be old enough to enter into a contract, and the details you give us must be accurate.
You are responsible for orders placed from your account.

3. Orders

An order is an offer to buy. It is accepted once we confirm it in the app.
Prices shown in the app are in Ghana cedis (GHS) and include any discount applied at the time. The price confirmed when the order is placed is the price that applies.
We may refuse or cancel an order — for example if an item is unavailable, the delivery address is outside our area, a delivery window is full, or we suspect fraud. If we cancel an order you have paid for, you get a full refund.
Menu items and availability change. We do our best to keep the app accurate, but we cannot guarantee every item is available at all times.

4. Delivery windows

You choose a delivery window when ordering. Windows have limited capacity and close at a cut-off time. We aim to deliver within the window you chose, but we cannot guarantee exact times — traffic, weather and demand can affect delivery. Someone must be available to receive the order at the address you gave.

5. Payment

You can pay by mobile money, processed by Hubtel, or from your in-app wallet.
Payment is taken when you place the order. An order is only prepared once payment is confirmed.
Wallet top-ups are paid by mobile money. Wallet balance can be used only to pay for orders in this app; it is not a bank account, earns no interest, and cannot be withdrawn as cash unless the law requires it.
We never receive or store your mobile money PIN or card details.

6. Cancellations and refunds

You may ask to cancel an order before the kitchen begins preparing it. Once preparation has started we may not be able to cancel.
Approved refunds are returned to your in-app wallet, where they can be used for a future order.
If your food arrives damaged, incorrect, or not at all, contact us as soon as possible and we will put it right — a replacement or a refund, depending on the circumstances.

7. Food safety and allergies

Our food is prepared in a kitchen that handles common allergens including nuts, eggs, dairy, fish, shellfish, soy and gluten. We cannot guarantee any dish is free from traces of these. If you have a food allergy or intolerance, contact us before ordering so we can advise you.

8. Acceptable use

You agree not to:

use the app for anything unlawful, or to place fraudulent or malicious orders;
attempt to gain unauthorised access to our systems, or interfere with the app or its security;
copy, scrape or resell content from the app without our written permission;
abuse, threaten or harass our staff or delivery riders.

We may suspend or close an account that breaches these terms.

9. Our liability

We provide the app and our service with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Ghanaian law.

Subject to that, we are not liable for indirect or consequential loss, and our total liability in connection with an order is limited to the amount you paid for that order.

10. Notifications

With your permission we send push notifications about your orders, payments and delivery windows. You can turn these off at any time in your device settings, and the app will still work.

11. Privacy

How we handle your personal information is explained in our privacy policy, which forms part of these terms.

12. Changes to these terms

We may update these terms as our service changes or as the law requires. The effective date above shows the current version. Continuing to use the app after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute arising from them.

14. Contact

Questions about these terms: support@cafe-deli.online, +233 54 434 3341, or write to Cafe Deli, KNUST, Ghana.