Your account

Delete your account

You can delete your Cafe Deli - Manso account and the personal information attached to it at any time. There are two ways to do it.

Option 1 — In the app (fastest)

If you still have the app installed, you can do this yourself in under a minute:

Open the Cafe Deli - Manso app and sign in.
Go to the Account tab.
Tap Delete account.
Confirm, then enter the one-time code we send to your phone.

The code is there to make sure nobody else can delete your account. Once you enter it, the deletion happens straight away.

Option 2 — Ask us to do it

If you no longer have the app installed, or you cannot sign in, email support@cafe-deli.online from the email address on your account, or send us the request with the phone number you used to sign up. Please put “Delete my account” in the subject line.

We will confirm your identity before deleting anything — usually by sending a one-time code to the phone number on the account — and we complete requests within 30 days, normally much sooner.

What gets deleted

When your account is deleted we permanently remove:

your customer profile, including your name, phone number and email address;
your saved delivery address and app preferences;
your registered devices and push notification tokens, so no further notifications are sent;
your access to the account and its order history.

What we have to keep

Completed financial records — such as records of payments, refunds and wallet transactions — are retained where tax, accounting and audit law requires us to keep them, even after your account is deleted. They are kept only for that purpose and are not used to contact you or to build a profile of you.

Before you delete

Any remaining wallet balance is lost. If you have money in your wallet, spend it or contact us first.
Orders in progress should be completed or cancelled beforehand.
Deletion cannot be undone. Signing up again later creates a fresh account with no previous history.

Questions

If you are unsure about anything here, contact us at support@cafe-deli.online or +233 54 434 3341 before deleting. Our privacy policy explains in full how we handle your information.